PAST MEETINGS

March 22, 2011

Host & Location:

Kristin Gorman
Mayer Brown LLP
1999 K Street, N.W.
Washington DC 20006-1101
202 263 3000

Presenters:

Traveling Coaches

Tailored for project team members such as project managers, trainers, application specialists and other IT support staff needing to know user benefits associated with Office 2010 and Windows 7, this seminar presented a deployment game plan designed for maximum user adoption. This high energy discussion focused on the key value points for your lawyers and administrative users, giving the audience insight to plan projects with an emphasis on user buy-in and education.

• Create focus groups and let them tell you what they want to learn. Gets them involved in the learning and more engaged. You can gather this information at your WOW sessions or launch party. Create a quick checklist of topics and have them fill it out like a survey and also have a question on how they’d like to learn these topics (i.e., hands on classes, eLearning, demos, webinars, etc).

• Have them “discover” features on their own, like a scavenger hunt on the ribbons.

• Attorney classes: keep them short, on targeted topics and hands off.

• Coaching sessions: get the user’s to commit to 15 minute desk side sessions, but plan on an hour because user’s tend to want more and have lots of questions.

• Change the names of the classes from “training” to “learning”. The training name tends to have a stigma.

Floor support

• In a dream world, you should have 1 floor support person for every 25 people that go through training. You could stretch this to 1:50 if budget is tight, but user’s will get lots less attention.

• The floor support people should stick with the user’s for 3 days after they come out of class.

• Keep your floor support people for 2 weeks post rollout to handle any straggling issues.

• Give your floor support people a checklist of 5 issues per day to make sure they check with each person they visit. Prioritize this list - most important 5 issues/topics the first day, next most important issues/topics next day, etc. This gives the floor support something to focus on rather than just passing by and saying “you okay, or you need help” and also you make sure people get a refresher on the most important topics.